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Virgin Retail expand the use of their on-line 360 Degree Feedback system with the help of Bowland Solutions.
May 2007
Following the successful introduction of an on-line 360 Degree Feedback within Virgin Retail head office, Bowland Solutions are now working to implement a complete Performance Review system across all of their stores nationwide.
Senior managers will soon be able to assess store managers and other staff against a competency matrix as part of their performance appraisal. The competency matrix defines the expected behaviours across all levels, roles and grades across the business, which will enable an objective evaluation of staff to aid their career development.
The current paper-based forms will be migrated on-line, so that the whole performance review process can be administered more effectively and efficiently from head office.
A series of reports will show individual & aggregated results, so that management can quickly and easily see at what level everyone is performing, what their specific learning & development needs might be, and what their career aspirations are.
This ability to view performance data across all stores will support succession planning and talent management initiatives, as both management and staff can see relevant career opportunities and likely candidates.
Brendan Walsh, Managing Director of Bowland Solutions, comments “At the heart of any talent management programme, there must be a robust on-line performance review process. This new system will allow Virgin Retail to accurately pinpoint individuals who are ready to move into new roles and ensure that training programmes are delivered to help staff get to where they want to be.”
Virgin Retail is a leading retailer of entertainment products and services through its many stores and outlets across the U.K. and the rest of the world.
Bowland Solutions has been providing tailored on-line Performance Reviews, 360 Degree Feedback, Surveys and HR consultancy since 2001. Its directors have extensive experience within Learning & Development, IT and Performance Management, offering clients practical advice and robust system solutions.